A pre-order allows you to purchase an item before it is officially released or restocked. This ensures you secure the item in advance and receive it as soon as it becomes available.

To place a pre-order, simply browse the available items, select your desired style and size, and add them to your cart. Proceed to checkout to secure your order during the pre-order window. Payment is required upfront to reserve your item.

We accept major credit/debit cards (Visa, Mastercard, American Express), as well as other secure payment options shown at checkout.

Pre-orders are final and cannot be canceled after purchase, as they are made-to-order items. Please double-check your order before completing checkout. If you have any concerns, contact us at support@aierice.com.

Please contact us at support@aierice.com immediately. If your order has not yet gone into production or been shipped, we may be able to update the address. Once production or shipping has begun, address changes are no longer possible, and any reshipping costs will be the customer's responsibility.

Payment may be declined due to incorrect card details, insufficient funds, or security flags from your bank. Please double-check your information or try an alternate payment method. If issues persist, contact your bank directly.

Pre-orders are estimated to ship 8–12 weeks after the preorder window closes. You will receive an email with tracking information once your order is on the way.

After your order has shipped, you’ll receive an email containing a tracking number and link. Use this to follow your package in real-time.

Tracking details can take a few days to update. If you notice no movement for 15 days after shipping, contact our customer support at support@aierice.com so we can assist.

Please know that our delivery estimates are based on projected production timelines. If delays occur, we’ll notify you via email. For concerns beyond 15 days of no tracking update, please reach out to us.

If your package is lost in transit, contact support@aierice.com. We’ll investigate and offer a resolution. Please note: we are not responsible for packages marked as delivered but not received.

Please check with household members, neighbors, and your local post office. If the package remains missing, contact the carrier for assistance. Unfortunately, we are unable to offer reshipments or refunds for items marked as delivered.

If your order is returned to us due to an incorrect address, we will hold it until we hear from you. You will be responsible for any reshipping fees. Refunds cannot be issued in these cases.

All pre-order purchases arefinal sale and not eligible for return, exchange, or cancellation once the order is placed. This is because each item is made-to-order based on customer demand and production minimums.

All pre-order purchases arefinal sale and not eligible for return, exchange, or cancellation once the order is placed. This is because each item is made-to-order based on customer demand and production minimums.

If you received an incorrect item, contact us at support@aierice.com with photos and your order number so we can resolve it promptly.

Refunds (when applicable) are processed after returned items are received and inspected. Please allow 5–7 business days for the funds to appear in your original payment method.

We do not offer exchanges. It is very important to check the product and sizing page before placing your order.

Pre-order items may ship separately from in-stock items depending on availability. This helps prevent delays with your other items.

Please refer to the product description and size chart on the product page. If you need additional guidance, contact us before placing your order.

Yes! From time to time, we offer special promotions. Be sure to sign up for our newsletter or follow us on social media to stay updated.

No problem! Just email us at support@aierice.com — we’re happy to help with anything you need.